https://ogma.newcastle.edu.au/vital/access/ /manager/Index en-au 5 Examining the formation of website attitudes toward multi-channel retailers through service branding and website capabilities https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16399 Sat 24 Mar 2018 08:00:56 AEDT ]]> Managing web site performance taking account of the contingency role of branding in multi-channel retailing https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:17887 Sat 24 Mar 2018 07:56:25 AEDT ]]> The impact of service failure on brand credibility https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:25218 Sat 24 Mar 2018 07:13:59 AEDT ]]>